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Frequently asked questions
- 01Catch a train from London Paddington or Oxford to Hanborough or Charlbury Station. Train journeys from London Paddington to Hanborough Station on the edge of the Cotswolds are 1hr 10 minutes. We will meet you at Hanborough Station or at a pre-agreed train station, or we will pick you up at your Cotswold hotel or local accommodation. We will return you to your hotel or train station at the end of the tour.
- 02Cotswold Teacup Tours offers pickup from various locations including hotels, train stations, and designated meeting points in the Cotswolds. Guests can enjoy convenient and personalized pickup options for their tour experience.
- 03Moderate level of fitness is required to climb in and out of the vehicle and enter places visited, including walking up/down stairs in some places . Some locations have uneven walking surfaces.
- 04Each tour page gives an outline of the tours on offer. We will arrange at the time of booking where to meet you and where you will wish to be dropped off at the ned of the tour, Sometimes things can change due to bad weather or locations being closed to the public. In which case, we will swap in other lovely places for you to explore.
- 05CANCELLATION POLICY DEPOSIT A non-refundable deposit of 50% of the total tour price is required at the time of booking. This deposit secures your reservation. In the event of cancellation by the guest, the deposit is non-refundable. However, where Cotswold Teacup Tours is able to resell the booking, a refund of the deposit will be issued. We will make reasonable efforts to do so but cannot guarantee resale. To allow sufficient time for resale, guests must notify us of cancellation in writing as soon as possible. Cancellations made less than 14 days before the tour date are non-refundable regardless of resale. ───────────────────────────────────────────────────────────── FINAL PAYMENT The remaining balance is due in full 7 days before the date of the tour, or before the first day of a multi-day booking. Once final payment has been made, no refund will be issued for cancellation or non-attendance. ───────────────────────────────────────────────────────────── RESCHEDULING Guests who wish to reschedule their booking are welcome to do so, subject to availability. Please contact us as soon as possible to discuss alternative dates. ───────────────────────────────────────────────────────────── CANCELLATION BY COTSWOLD TEACUP TOURS In the unlikely event that Cotswold Teacup Tours is unable to fulfil a booking, we will endeavour to provide a suitable alternative guide at no additional cost and with your agreement. Should no suitable alternative be available, guests will receive a full refund of all monies paid.
- 06Yes, Every tour is private and curated just for you!
- 07It can be sunny in the morning and pouring rain in the afternoon! Come rain or shine, we'll be out, whatever the weather. Bring appropriate clothing and footwear and it can always stay in the vehicle until you need it.
- 08Comfortable clothing and sensible footwear is advised due to uneven footpaths and surfaces and lots of walking. Appropriate clothing/protection is advised to suit the weather/time of year.
- 09Absolutely, yes! If you have somewhere special you want to visit, contact us and we will be delighted to create a bespoke day out for you. Price may vary depending upon where you want to go, to cover any greater distances or site entry costs to properties.(https://www.cotswoldteacuptours.com/call)
- 10Yes. Tours can be adapted to make them extra fun for children and adults.
- 11The cost of lunch is not included. Victoria will book you somewhere quintessentially English where great food is served at reasonable prices. In most cases, Victoria will leave you for a short while to enjoy your lunch and re-join you shortly afterwards.
- 12While tips for your guide are not expected, they are a wonderful way to show your appreciation for a job well done! If you feel inclined to tip, please do so directly during the tour (10-15% is customary).
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